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Privacy Policy

Last Updated: 17 Jan 2026

Information We Collect

We may collect the following information when you interact with our site:

  • Personal Details: Name, Email address, Phone number, Billing information.
  • Booking Details: Tour selections, Dates, Preferences, and Special requests.
  • Technical Data: IP address, Browser type, and Cookies to improve site performance.

How We Use Your Information

Your information is used to:

  • Process and confirm bookings made through Dear Danang.
  • Share necessary booking details with Friends of Danang, our local operator, to fulfill your booking.
  • Communicate with you about reservations, updates, or changes.
  • Improve our website, services, and customer experience.
  • Comply with legal and regulatory requirements.

Sharing of Information

  • We share your booking details only with Friends of Danang, who operate the tours.
  • We do not sell or rent your personal information to third parties.
  • Information may be disclosed if required by law or to protect our rights and safety.

Data Security

We take appropriate measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute protection.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies and Tracking

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features of the site may not function properly.

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited and will expire after 1 day.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your data, subject to legal and contractual obligations.
  • Withdraw consent for marketing communications at any time.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

Third‑Party Services

We may use trusted third‑party providers (such as payment processors or analytics tools) to support our services. These providers have their own privacy practices, which we encourage you to review.

Visitor comments may be checked through an automated spam detection service.

Retention of Data

We retain booking records only as long as necessary to provide services and comply with legal obligations. After this period, data is securely deleted.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions, please contact us at: